FAQs

Currency and Payment Methods

All prices in the It's On Us store are presented in USD. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Google Currency

We accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

Returns and Exchanges

Shirts are printed Made To Order, so we cannot accept returns for any sizing issues. If there is a different problem with your order (recieved the wrong shirt, the print is wrong, you are unhappy with the quality, etc), please email us at shop@itsonus.org and we will help you solve the problem. 

All returns or exchanges must be filed within 14 days of receiving your order. In the event of an exchange/return, the customer is responsible for the cost of return shipping.

Support & Contact Us

For questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email shop@itsonus.org.

For all other questions, including account information, product information and availability, pricing, sizing, and general store questions, you can also email shop@itsonus.org.

Bulk Orders

If you are interested in bulk orders (anything larger than 24 items) please fill out this form and we will get your custom order started! Standard production time for bulk orders is 7 days from proof approval, however, if a rush is needed, let us know and we will do our best to accommodate you!

Product Fit & Sizing

Sizing can vary from product to product, so be sure to check out the sizing chart that corresponds to the specific product of interest. You can see our sizing charts here.

Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to reference the sizing chart first.

Shipping Your Order

Our ultimate goal at It's On Us is to raise funds and awareness in order to eliminate sexual assault on college campuses. In order to raise the most funds and reduce environmental waste, we print our shirts in batches. This means that we allow orders to come in, and once we reach a certain number, we produce and ship those shirts.  By doing this, we keep costs low and utilize a minimal amount of materials.  By waiting just a little bit longer for your order, you are directly helping to alleviate environmental waste and raise more funds for It's On Us.  We appreciate your patience so much and thank you for your understanding!

We do our best to keep shipping prices low, and will ship via whichever carrier can reliably deliver your package at the most affordable cost.

US orders will ship via USPS and can take up to 4 weeks to arrive, due to the nature of the campaign. For international orders, delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Shipments to India and Africa can take upwards of 2 months. Please take this into account before ordering. 

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and instructions on how to track your package.

We are unable to provide tracking updates once a product has left the United States. If your package hasn’t arrived within 5 weeks of shipment, please email shop@itsonus.org and we will get things squared away for you!